RETURN & REFUND
Return Policy
If you’re not satisfied with any part of your purchase or gifting experience for any reason at all, please read the following carefully to understand our return policy. We hope you will be pleased with your purchase.
Cancellation Policy
We process orders very quickly to ensure the fastest delivery possible. We cannot make any change after 2 hours, so please double confirm your address, phone number, order detail, and other information ASAP once the order is placed.
Once your order has gone into a processing queue with our distribution center, we cannot make any changes to the order. If you discover a mistake with your purchase, please contact our customer service team immediately.
Return Policy
Note: We charge 15% Handling fee for non-quality issue return.
All buyers return our original items within 14 Calendar Days of Receipt in order to get the full refund with no restocking fee; for a full refund on merchandise (not used, not damaged, or not missed parts) accompanied by the original receipt within 14 Calendar Days of purchase. The refund will be issued within 5 Business Days to the original payment method after our RMA department inspects the bike. Please note that all buyers will be responsible for the costs of returning the items unless we delivered the items to you in error.
Return Unused Items After 14 Days
If the buyer changes his/her mind about a purchase and returns an item in the original condition without the return window, it may incur up to a 20% stocking fee /handle fee. The refund will be issued within 5 Business Days to the original payment method after our RMA department inspects the bike.
Return used item within 30 days
We will not accept any returns after 30 days from the delivery date. All used items must return within 30 days free from any damage. Electric bikes must have less than thirty (30) miles on the odometer.
Return Procedures, COD and Timing. Don't hesitate to contact the customer service team at https://tstebike.com/pages/contact. Once we have received and processed your return, we will respond to the email address on file and update you on the status of the return. No return material authorization (RMA) number is needed for the buyer to return the purchase. We do not accept cash on delivery (COD) payment for any purchase. In general, you may see your refund credit back to your original payment method within 72 hours/ 3 days of processing (or on your following paper statement)
Return Shipping Cost:
All return costs are non-refundable. You will be responsible for paying your own shipping costs for returning your item. If you are returning an Ebike please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
No Bike Shop Returns/ Exchanges. Please note that each of our distributors, partner bike shops or dealers has its own return and exchange policies and procedures. We do not accept returns of items purchased from other channels/platforms/distributors/partner bike shops or dealer shops.
If you have any confusion, feel free to contact us at support@tstebike.com
Company Name: TST GRP LLC
Address: 820 S Wanamaker Avenue, Ontario, California 91761
Call: +1 (626) 816-0889 (Monday~Friday 9:00AM - 5:30PM PST)
