TST® Carrier 20'' Cargo Electric Bike

First of all, I love the bike. It works great and is a fun ride.

However, I’ve only had the bike for three weeks, and two weeks ago while bringing my son home from preschool on it, my front and rear brakes both failed while going down a hill. Luckily I was able to get my feet down to stop us, but if I hadn’t we would have run through a busy intersection at the bottom of the hill.

I gave the bike the benefit of the doubt, thinking maybe it was a fluke and the cables had loosened. I retightened the brake cables and everything seemed to be working fine.

Two days later I was taking both of my young sons to the library, and again while going down a hill, both brakes failed. This time, even after tightening the cables, the rear brakes would not work at all.

I reached out to their customer service and they quickly replied (within an hour) requesting the order number, and a video.

I didn’t have the order number (received the bike as a gift), but I sent the video. Since then, I haven't heard back. I’ve tried following up two more times, and once more from fresh through their website, but no luck.

I wish I could give it two stars because all other aspects of the bike feel good in my limited time with it, but for a problem of this caliber, especially in a bike meant to hold passengers, I don’t feel right giving more than one.

I hope that customer service does get back to me and can help me figure out the issue.

Great bike! Gets to speed quickly.

Extremely easy for camping

rides very good and fast

Ordered two of these which were shipped to the house a few days after the order was placed. Packaging was excellent and the bikes arrived intact. Assembly took 20 minutes or so a piece. Quality appears to be pretty good for the $1099 price point. I was surprised to see shimano drivetrain and the display monitor is really impressive for the price. The display is bright clear and easy to navigate and the controls are simple to use. Overall I’m pleased with this purchase and will update this review after a few months.

I am very happy with this purchase. it’s a head-turner! ✅Comfort,✅Speed,✅Battery life,✅Power,✅Ease of riding,✅Appearance

Fantastic bike for the price. Easy to assemble too!

So far I'm very happy with the bike rides very nice very easy to set up only dislikes are the seat is not very comfortable so I added a new seat works a lot better than the one that came with so far I'm getting 15 miles to one bar we'll see how it goes