FAQ
See what are frequent asked questions.
Do you suppoprt US local pickup?
Yes. You can get your bike through local pickup in the US (address :820 S Wanamaker Ave, Ontario CA 91761, US). If you choose local pickup, please contact support@tstebike.com first.
When my order ship and by which shipping carrier？
Your order will be delivered to your provided address within 3-5 days. For the security of your vehicle purchase, a signature will be required upon delivery. We use major shipping carriers such as FedEx Ground, UPS, and DHL for our deliveries.
Can it be shipped anywhere in the United States?
In North America, we deliver to Continental United States. Please note we may not be able to ship to certain remote/isolated areas of these regions. If this is the case, we will contact you for alternative solutions.
How quickly can Ebike be assembled?
TST e-bikes can be assembled in 30–45 minutes.
How long does it take to recharge the battery?
About 4-5 hours.
