Q1: How long will it take to receive my bike?

A: Most bikes ship within 3–5 business days in the U.S. Once your order has shipped, we will send you a shipping confirmation email with your tracking number.
View our full shipping policy: https://tstebike.com/pages/shipping-policy

Q2: Can I pick up my bike locally?

A: Yes! You can pick up your bike at our Ontario, CA warehouse. Just contact our support team to schedule a pickup—it’s quick and easy.

Q3: Can I track my order?

A: Absolutely! Once your order has shipped, we will send you a shipping confirmation email with your tracking number.
Click the link below, enter your tracking number, and see the latest delivery status: https://tstebike.com/pages/track-myr-order

Q1: How far can I ride on a single charge?

A: The range varies by model and matches the specifications on each product page. Actual distance depends on factors like assist level, terrain, and rider weight, but all bikes are designed to handle daily commuting and casual rides.

Q2: How fast does the bike go?

A: Top speed varies by model and conditions, and aligns with the specifications on the product page. Actual speed may be affected by terrain and rider weight. All bikes comply with road regulations and are safe to ride.

Q3: Are the batteries UL certified?

A: Some models feature UL-certified batteries for added safety. Please check the product page to see which bikes include UL-certified batteries.

Q4: Can I ride in the rain?

A: Yes. Our bikes are water-resistant and can handle light rain or wet roads, so your daily rides won’t be affected by a little rain. However, for your safety and to protect the battery and electronics, it’s best to avoid riding in heavy rain or extreme weather.

Q1: Do I need to assemble the bike?

A: Most of the bike comes pre-assembled. Just a few simple steps, and our video guide gets you riding in minutes.

Q2: Are free accessories really included?

A: Yes! All free accessories are already included—no need to add them separately.

Q3: Which bike model should I choose?

A: Choose the model that best fits your needs:

Classic bestseller → Our popular R002

Long-distance rides → Go for a long-range model, such as the 2026 new R9

Carrying cargo or passengers → Choose a high-power or Cargo model, like the 2026 new R7

You can also use the Compare Models tool to quickly find the best fit:
https://tstebike.com/pages/compare-models

Q1: Do I need a license?

A: No license is required for riding our electric bikes. Only our 2026 new electric motorcycles, Signal GT63 and GT73, require a license.

Q2: What if my bike breaks or I need parts?

A: If you run into any issues, contact our customer support team for help. They can assist with repairs, replacement parts, or usage guidance, so you can ride worry-free.
Get in touch here:
https://tstebike.com/pages/contact

Q3: Are the bikes in the videos the same as what I’ll receive?

A: Yes. The influencer test videos on social media show real TST bikes, and the performance reflects actual use.

Q4: Is it safe to pay online?

A: Absolutely. Payments are secure and encrypted, and we accept credit cards and Shop Pay installments, so you can purchase with confidence.