TST e-bike orders ship from California warehouses in 3-5 business days via FedEx and Western Post, with signature required on delivery and tracking provided after dispatch; most orders are processed within 1-2 business days, and bikes arrive partially assembled with an owner's manual and installation tools. This page explains the full delivery flow so you know what to expect from checkout to first ride.

The TST Order Processing Time Before Dispatch

Step	Timing
Order processing	1-2 business days
Dispatch	After processing
Delivery	3-5 business days from dispatch
Signature	On arrival

Orders are processed within 1-2 business days after payment, and the bike ships from the California warehouse after processing; total delivery time is typically 3-5 business days from dispatch for most US addresses. Processing does not run on weekends or holidays, so an order placed late Friday usually ships early the following week.

For buyers who need the bike faster, local pickup at the Ontario or Diamond Bar warehouses skips the shipping leg entirely and is covered in the local pickup guide in this series.

Which Carriers Deliver TST E-Bikes and How?

The carrier assignment is decided at dispatch by destination and package size, which means the buyer does not choose the carrier but does choose the delivery address and the signature arrangement. Both FedEx and Western Post provide tracking and require a signature for e-bike-sized packages, so the practical planning is the same either way: track the number, be home or arrange a redirect, and inspect before signing. If the carrier leaves a notice instead of delivering, follow the notice's redelivery steps promptly, because e-bike boxes cannot be left unattended at most addresses.

TST EBike ships via FedEx and Western Post, with the carrier assigned by destination and package size at dispatch. E-bike boxes are large and heavy, so delivery is arranged with a signature requirement, and the carrier will not leave the box unattended at most addresses.

Because e-bike shipments are large, remote and island addresses can take longer than the standard window; confirm the estimate at checkout and plan for the signature step so you do not miss the delivery.

Tracking Your Order After Dispatch and Before Delivery

The tracking flow has three checkpoints worth knowing: dispatch confirmation with the tracking number, the carrier's scan when the package enters the network, and the out-for-delivery scan on the delivery day. Between dispatch and the first scan, tracking can appear static for a day, which is normal carrier behavior rather than a lost package. The practical rule is to check once per day until the out-for-delivery scan appears, then plan to be home, because the signature step is the one that actually controls whether the delivery happens.

After dispatch, TST EBike sends a confirmation email with the tracking number, and the carrier's tracking page shows the delivery progress. Tracking updates typically appear within a day of dispatch, and the delivery estimate sharpens as the package moves. If tracking does not update for several days, contact TST EBike support with the order number, and the team can check with the carrier.

The signature requirement means you should track the package and arrange to be home, or redirect the delivery to a pickup point where the carrier allows it.

The Standard Box Contents for a TST E-Bike

The box contents follow a consistent checklist across TST models, with model-specific accessories added to the standard set: every bike ships with the manual, battery with keys, charger, pedals, and installation tools, and orders that include promotions add the fender set, rear rack, or other bundle items. The manual's checklist is the authority for your model, and verifying the contents against it before assembly prevents a later "missing part" confusion that is much harder to resolve after the box is gone.

The box includes the bike partially assembled, the owner's manual, the battery with keys, the charger, pedals, installation tools, and the accessories included with your order, such as fenders and racks where applicable. The front wheel, handlebar, and pedals require installation, and the manual covers the steps for the exact model.

Check the box contents against the manual's checklist before assembly, and photograph any damage to the box or bike before unpacking, because that documentation supports a claim if shipping damage occurred.

How Do You Assemble the Bike on Arrival?

The assembly order matters more than the time it takes: install the front wheel first with the axle tight, then the handlebar at the correct angle and torque, then the pedals (left pedal is reverse-threaded on most models), and finally the fenders, rack, and accessories. Check the brake feel before the first ride, inflate the tires to the sidewall range, and confirm the battery locks in place. A first-time assembler should budget two to four hours and read each manual section before touching that part, because the manual's torque numbers are the difference between a safe ride and a loose one.

Assembly takes about 30-60 minutes for most buyers: install the front wheel, handlebar, pedals, and accessories, then check tire pressure, brakes, and the battery connection before the first ride. Use the included tools and follow the manual's torque guidance, and take a short shakedown ride at low assist before the first full trip.

If you prefer not to assemble it yourself, a local bike shop can complete the setup for a fee, which is often worth it for first-time buyers.

What to Do If the Bike Arrives Damaged or Missing Parts

The photo documentation is the key to a fast resolution: photograph the closed box, the shipping label, and the damaged area before moving anything, then open carefully and photograph the bike and any missing-part checklist gaps. Send the photos with the order number to support@tstebike.com, and the team will arrange the replacement parts or the resolution. Keep the packaging until the case is closed, because a return or inspection may require the original box.

If the package arrives damaged or parts are missing, take clear photos of the box, the shipping label, and the damaged or missing items, then contact TST EBike support at support@tstebike.com with the order number. The support team will review the case and arrange the replacement parts or resolution, and the photos are the key evidence that speeds up the process.

Do not discard the box or packaging before the bike is fully inspected and assembled, because the packaging is needed for any return or claim.

Shipping Compared with Local Pickup Options

Shipping is the right choice for buyers outside driving distance of the California warehouses, while local pickup offers faster receipt, inspection before accepting, and no carrier risk for Southern California buyers. The full comparison of cost, speed, and support is covered in the pickup-versus-delivery guide in this series, but the short version is: pickup wins locally, shipping wins everywhere else.

Both options carry the same 2-year warranty and returns process, so the choice is about speed and convenience, not coverage.

Conclusion: Track, Sign, Assemble, and Ride

TST shipping is a predictable flow: 1-2 day processing, 3-5 day delivery via FedEx or Western Post, signature on arrival, and a 30-60 minute assembly with the included tools and manual. Track the package, check the contents, photograph any damage, and take the first ride at low assist.

Delivery Checklist

The delivery flow is predictable when the checklist is followed, and the signature day is the point where the bike becomes yours, so plan it like an appointment.

Confirm the delivery estimate and signature requirement at checkout.
Track the package and arrange to be home for delivery.
Check the box and bike for damage before unpacking.
Verify the contents against the manual's checklist.
Assemble per the manual and take a low-assist first ride.

See the TST EBike official site for shipping and support details, and the all-electric-bikes collection for models with the standard delivery flow.

FAQs

How long does TST e-bike shipping take?

Orders process in 1-2 business days and deliver in 3-5 business days from dispatch for most US addresses, with remote areas taking longer.

Which carriers does TST use?

TST EBike ships via FedEx and Western Post, with signature required on delivery.

Is the bike fully assembled on arrival?

No, the bike arrives partially assembled with the front wheel, handlebar, and pedals to install; the manual and tools are included.

What should I do if my bike arrives damaged?

Photograph the box, label, and damage, then contact support at support@tstebike.com with the order number.

Can I change my delivery address after ordering?

Contact support as soon as the address needs to change, because address edits are easiest before dispatch; after dispatch, the carrier's redirect options apply.

What if I miss the delivery signature?

Follow the carrier's notice for redelivery or pickup options, and contact support if the delivery window is missed repeatedly.

How Does TST E-Bike Shipping Work?